At Eldon Healthcare, your health, safety, and trust are our highest priorities. In compliance with the Ministry of Health Malaysia (KKM) regulations, we have officially transitioned to the new version of the pharmaceutical safety hologram (FarmaTag) across our product lines to enhance product authentication and strengthen protection against counterfeit healthcare products.¹
Why Product Verification Matters
🛡️ Protect Your Health
Counterfeit healthcare products may not contain the correct ingredients and may pose risks to your health.
🔍 Verify Before You Use
Checking the FarmaTag hologram helps ensure your product is genuine and registered.
❤️ Buy with Confidence
Purchase only from authorised pharmacies and healthcare providers.
New KKM FarmaTag Hologram Implementation
Products bearing either version of the official KKM FarmaTag hologram remain valid when successfully verified through the appropriate application. Always ensure your app is updated for the latest verification method.
Quick Verification Guide
Step 1: Check Your Packaging
Locate the FarmaTag security hologram on your Eldon Healthcare product packaging.
Step 2: Previous FarmaTag Hologram
Products bearing the previous FarmaTag hologram remain genuine and may still be available in the market. Verify these products using the official FarmaChecker mobile application.¹
Step 3: New FarmaTag Hologram
Products bearing the new FarmaTag hologram should be verified using the official MyUBAT mobile application, available on Google Play Store, Apple App Store, and Huawei AppGallery.¹
Important Consumer Security Advisory
Guard Against Counterfeit Products & Unauthorized Sellers
Counterfeit healthcare products and unauthorized online listings may imitate genuine packaging while failing to meet required quality, safety, and regulatory standards.²
To safeguard your health, Eldon Healthcare recommends that consumers:
- Purchase products only from authorised pharmacies, healthcare providers, and approved retail partners.
- Be cautious of products sold at unusually low prices through unauthorised online sellers.
- Verify every product using the appropriate FarmaTag verification application before use.
Eldon Healthcare cannot guarantee the authenticity, quality, or safety of products purchased from unauthorised sales channels.
What to Do If You Suspect a Counterfeit Product
If your product:
- cannot be verified;
- does not contain a FarmaTag hologram; or
- appears suspicious
Please follow these steps:
- Do not consume or use the product.
- Retain the product, packaging, and purchase receipt.
- Report the incident immediately to the relevant authorities.
- Contact Eldon Healthcare Customer Support and provide photographs of the product, hologram label, packaging, and purchase information to facilitate investigation.
Official Reporting Channels
KPDN (Consumer Affairs): File a report via the E-Aduan KPDN Portal.
KKM Pharmacy Enforcement: Call 03-7841 3200 or submit via the MOH SISPAA Portal.
Regulatory Notice
This page is published solely as a public safety advisory regarding pharmaceutical product authentication and counterfeit awareness. It is intended to assist consumers in verifying genuine Eldon Healthcare products and does not constitute a medicinal advertisement or therapeutic claim. Consumers should consult qualified healthcare professionals for medical advice.
References
- Ministry of Health Malaysia, Pharmaceutical Services Programme. (2025, December 17). Announcement on the implementation of the new pharmaceutical safety hologram label and verification method. https://pharmacy.moh.gov.my/en/news/17-dec-2025/pemakluman-penggunaan-label-keselamatan-hologram-baharu-kaedah-pengesahan-ketulenan-label-produk.html
- World Health Organization. (2017). A study on the public health and socioeconomic impact of substandard and falsified medical products. World Health Organization. https://www.who.int/publications/i/item/9789241513432
